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Welcome to the Guild Launch Support Site!

At Guild Launch we "eat our own dog food" by using one of our own guild sites as our support site. Every Guild Launch user is a member of this support site, and the site behaves just like one of your sites. In this way you can see how our features work, while you learn about our features. Feel free to access this site for information on new and upcoming releases, company news and updates, questions and/or concerns, and add-ons. You are also welcome to post any thoughts or feature suggestions that you may want to share. For further assistance, you can shoot us an email at support@guildlaunch.com or you can view other support options.
 
Guild News

chi06 & chi11 HD Issue - Moving to Backup Hardware

by GL_Support, 7 hours ago

The hard drive for chi06 & chi11 is starting to log errors. As such, we are moving chi06 & chi11 to backup servers at this time. Once the hard drive has been replaced and the server rebuilt, we will move chi06 & chi11 back to the primary server. There is currently no ETA as the spare hard drives were used up yesterday and additional drives are on order. The servers will stay on the backup hardware until they arrive.

Everyone on chi06 & chi11 will experience a brief (less than 5 minute) outage as we move everything off of the current server.

We appreciate everyone's patience during this Hardware Event.

-Stephen

(View Post) | 0 Replies | (Post Reply)

Version 6.7 Released

by GL_Support, 14 hours ago

Greetings,

This release contains updates for Aion and Lotro as well as various other bug fixes and smaller enhancements.

Version 6.7 Release Notes

Feature Changes

Aion

* Aion item links are now available. You can simply paste a link to the AionArmory.com page that has the item, spell, etc. and the hover will appear. We also have AionItemIcon and AionItem specific BBTags that let you add the item name and icons.

Lotro

* Filikul
* New 12 Man - We're still looking for the name of one boss in this instance, if you have a good site with a full list, or you know the full list, please send it to support@guildlaunch.com.
* Lotro Itemstats have been improved significantly in a hotfix last week. We've made other improvements that should make item hovers for lower level items work better.

Other Changes

* The long session ID has been removed from all URLs.
* The event report now links to the character's profile.
* Applicants to your guild now have the option of choosing to be emailed when their app is accepted. We've left this up to the user's request to reduce spam complaints.
* The layout of the user profile edit area has been improved to make it more clear.
* The Signup Detail page now has an option to sort the page by groups.
* The Rapid Raid Add Adjusments page and Attendance by Event report now use a Fixed Width font. The only caveat is that IE7 and under don't support it. (Get IE8, it's much better Happy. But IE7 will just render it the old way. The dropdowns are 1,000,000 times more readable with a fixed width font(no joke).

Templates

* A new Aion template is available. It's modeled after the main Aion site.

Bug Fixes

* An issue with date range reporting on the event report has been fixed.
* Widget options without defaults can now be blanked out to clear them. There is a technical limitation that we will address later that keeps users from being able to blank out values that do have defaults. This will be fixed later, for now entering a single space will work in most cases.

Sales Site Changes

* We've updated the sales site to better display our range of options and features.
* We've updated the sales site navigation to flow better and to better emphasize options relevant to new and potential customers.

(View Post) | 6 Replies | (Post Reply)

Dallas Ventrilo Servers - Power Outage

by GL_Support, 2 days ago

The Dallas, TX Data Center experienced wide-spread power issues this morning. At this time all servers except dfw02 & dfw07 are up and online.

The Data Center is working diligently to get the remaining servers online.

We appreciate everyone's patience during this Data Center power issue.

-Stephen

(View Post) | 0 Replies | (Post Reply)

Aion Download

by GL_Support, 2 days ago

Well, I have my Beta key... ready for July 2nd. Happy



Look for 'Guildlaunch' if the name is valid. Happy

-stephen

(View Post) | 4 Replies | (Post Reply)
 
 
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