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About Support

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Welcome to the Guild Launch Support Site!

At Guild Launch we "eat our own dog food" by using one of our own guild sites as our support site. Every Guild Launch user is a member of this support site, and the site behaves just like one of your sites. In this way you can see how our features work, while you learn about our features. Feel free to access this site for information on new and upcoming releases, company news and updates, questions and/or concerns, and add-ons. You are also welcome to post any thoughts or feature suggestions that you may want to share. For further assistance, you can shoot us an email at support@guildlaunch.com or you can view other support options.
 
Guild News

Downtime - 10:45-11:30 - Resolved

by GL_Support, 3 days ago

Greetings,

A table that Guild Launch uses to store login data "crashed" and needed to be fixed. This error is not a fatal error. No data was lost or anything of the sort. We are researching if this table can be modified to not be susceptible to this type of issue.

Sorry for the downtime. Sites may run a little slow while the primary database warms back up.

-Stephen

(View Post) | 0 Replies | (Post Reply)

DDOS Attack - Started ~9:20pm 1/29

by GL_Support, 11 days ago

UPDATE: 11:05am 1/30/2010

The DDOS attacks to our system we're nearing 1 gigabyte per second this morning and we took more extreme measures to fight the DDOS attack and took Guild Launch offline. The DDOS attack has subsided for the most part and we have verified that systems are operating normally. We will continue to monitor the situation. This DDOS attack has subsided once and then come back so we will have to keep monitoring.

We very much appreciate your understanding while we deal with this. DDOS attacks are difficult to defend against and take time to mitigate.

If you want to have more information about new releases, system downtime info, beta invites and even t-shirts then follow us on Twitter at http://twitter.com/guildlaunch

ORIGINAL INFO

At about 9:20pm Guild Launch experienced a Denial of Service attack that led to very very slow page loads. Our network engineers are taking the appropriate steps to alleviate it. However, it may take some time. Bear in mind that furiously reloading pages will just make matters wore. We very much appreciate your patience while we deal with bad neighbors and build a better fence.

Follow us on Twitter at http://twitter.com/guildlaunch if you would like to be able to get this sort of info first thing and at a place where we can deliver the news even if there is problem with Guild Launch. It's a great resource for all of us. Plus, we give away T-Shirts sometimes... and provide more info than just downtime info (since that's rare anyway) such as Beta invites and requests for feature input.

-Stephen

(View Post) | 12 Replies | (Post Reply)

Changes to Ad Server

by GL_Support, 15 days ago

UPDATE - 3:46pm EST

This change is complete.

Original Message

We will be making changes to our ad server this afternoon. You may see ads not delivered for an hour or so. Then everything should return to normal.

-Stephen

(View Post) | 1 Replies | (Post Reply)

Unplanned downtime: Friday, January 22, 10AM to 1030AM EST

by GL_Jun, 19 days ago

Update: 10:06 AM EST The maintenance work on one of our servers has been completed. Once again, our apologies for the short notice.

-------------------------------------------------

We apologize for the short notice but we will be taking down a server to do maintenance on it. During this brief downtime, billing.guildlaunch.net will be unavailable. There might be some lag with creating sigs and ads as well.

We will have this back up and running ASAP.

(View Post) | 0 Replies | (Post Reply)
 
 
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