User Accounts FAQ - No Confirmation, 'Email in Use', etc.
 
Post new topic   This topic is locked: you cannot edit posts or make replies.    Support Forum Index -> General FAQ's
View previous topic :: View next topic  
Reply with quote

re: User Accounts FAQ - No Confirmation, 'Email in Use', etc.

Postby GL_Support on Sun Mar 09, 2008 9:18 pm
If you have members that are having trouble with setting up accounts the below information can be useful. The issues we see with account creation are almost always either human error, overly agressive spam filters, or people not reading the instructions placed before them or not fully reading or not accurately relaying messages given to them by the system to their guild master. The info below should help you get these people back on the right track.

Quote:
The system says my Forum Name is already taken


Forum names on Guild Launch are global to all of Guild Launch. There are many ways to make a forum name unique and still have an identifiable name though. For instance you can put your guild abbreviation after the name such <GA> or [ GA ] or put an asterisks or use dashes -Char Name- or a myriad of other options.

Even though the forum names are global, you can choose a character name to show on your posts in the forums after you join a guild and add characters to your account. Also, all of your characters can be associated with your account and those names are definitely not global to all of Guild Launch.

Unlike many sites that only have a forum we don't need a "Forum Name = Character Name" policy because your profile can contain all of that info.

Quote:
I have members that have tried to sign up with guild launch and they say they never got the confirmation email or don't get their password reset email.


Their spam filter is catching the email. They either need to turn it off or find the email in their spam folder. Usually these are hotmail users.

Hotmail Fix

Hotmail users can fix the issue usually by adding us to their safe senders list. This can be done by clicking on the Options dropdown on the right, clicking on the More Options link towards the bottom, then clicking "Safe and Blocked Senders" under the Junk E-Mail heading, then clicking "Safe Senders", then entering "guildlaunch.com" into the textbox on the left and clicking 'Add to List'.

Other Email Providers

Other email providers have similar functionality, or the emails usually end up in their junk mail box. These users can help us by clicking the "Not Junk" button or option on the email when they find it. This usually trains the email providers filters to stop considering our legitimate emails to be spam.

Unfortunately, we can't make people's email clients behave properly or not have overly agressive spam filters.

Once they get the spam filter under control, they can then resend the confirmation here:

http://www.guildlaunch.com/login/li6.php

Quote:
When a user ries to login they are getting a password error messages, and it's sending them back to the guildlaunch page.


They are probably entering their password wrong. Or they are enterting their e-mail wrong. It happens all the time. Some of these people we spend time on the phone with only to find out they are typing "gmailcom" instead of "gmail.com". There is no bug in the system that causes people's passwords not to be recognized. This is always determined to be some form of human error.

If these people would like to email us directly at support@guildlaunch.com we can reset their password and work with them to determine what is happening, but most likely they need to quadruple check what they are typing or what their auto complete is putting into the login textbox for them.

They can also do a password reset here:

http://www.guildlaunch.com/login/li3.php?destination=

Quote:
My user tries to login on the guild site. They get an invalid password message, they do a password reset, they login succesfully then the password doesn't work again when they login on the Guild Site the next day or later that day.


We've tracked this issue down to people using autocomplete in the email form field and having the wrong email address entered by autocomplete. Alternatively, some people just type the email incorrectly. Either way, this has always been found to be user error of some kind after we track it down.

Quote:
I'm using a Domain forwarder. I can login fine but some of my users can't login.


Domain forwarders can do funny things to cookies. To provide a single signon system and to provide security we have to create the cookie for the real domain of the site, not the forwaded one.

Our domain pointing service is a better choice for this and is free and supported by all of the major domain providers. Instructions for setting this up can be found on the "Guild Hosting Properties" page linked from the main Admin page.

Quote:
Some people apply but the apps are not appearing and then they are told that they can't reapp again or their email is already in use.


There is no message in the system that says they "can't reapply again" or anything of that sort. A message of that type just doesn't exist. However, some people "Create An Account" on our homepage or uncheck the checkbox to put in an app and simliar things and don't end up putting in an application.

Most likely the message they are receiving is actually the one that reads "That email address is already in use. Possibly you already have an account." The reason is because they created an account with us already using that email.

To resolve this, they need to login at the top right of the guild site with their email and the password they set the first time, then click "Apply to Guild" and put in an application so you can join them to the guild site.

It will help if you tell them to make sure their email adress is at the top right and to make sure that there is a "My User Page" link at the top right of the page before clicking "Apply to Guild". This only applies to people who have already created an account. If they haven't created an account, they can just click "Apply to Guild" and create an account when they put the application in.

Happy Guilding!
Stephen


Last edited by GL_Support on Fri May 09, 2008 7:23 am; edited 1 time in total


_________________
Your Official Guild Launch Support Team

Jun: Application Developer
Mike: Lead Customer Support
Stephen: Application Architect
Vicki: Graphic Design & Web Development

Official support is available via email and forums 9-5 EST M-F at support@guildlaunch.com and http://support.guildlaunch.com/. However, we often answer questions 24 hours a day 7 days a week.
GL_Support



Joined: 09 Aug 2006
Posts: 14068

Send private message
Back to top
Reply with quote

re: sweet nuubs that use hotmail

Postby Fcajax on Mon Apr 21, 2008 3:23 am
L2 use a good account.

www.gmail.com !!!!!!!!!!!!!
free, never have to delete your e-mail.
support pop3 / imap
you can also send via gmail a e-mail from a other personal address.

go get gmail TBH
Fcajax



Joined: 11 Apr 2008
Posts: 3

Send private message
Back to top
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.    Support Forum Index -> General FAQ's All times are GMT - 6 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum